Contracts

Privacy policy

Legal text published by Acarkon Entegre Ağaç San. ve Tic. A.Ş. in its capacity as data controller.

01

Privacy policy

PREFACE

Within the scope of the Personal Data Protection Law, Acarkon Entegre Ağaç San. ve Tic. A.Ş. attaches great importance to protecting your personal data and/or special categories of personal data. We take care to store all personal data and/or special categories of personal data communicated to our company through various channels. To comply with Law No. 6698 on the Protection of Personal Data, the Constitution of the Republic of Türkiye and other applicable legislation, Acarkon Entegre Ağaç San. ve Tic. A.Ş. has implemented the required technical and administrative measures. We also emphasise that we will protect the rights guaranteed to you by law. In this context, you may share your personal data safely with Acarkon Entegre Ağaç San. ve Tic. A.Ş. and send us your suggestions, complaints and questions. We share with you our Privacy Policy, which is of particular importance for the protection of your personal data within Acarkon Entegre Ağaç San. ve Tic. A.Ş.

ACARKON ENTEGRE AĞAÇ SAN. VE TİC. A.Ş.

1. PURPOSE OF THE PRIVACY POLICY

Protecting personal data and complying with the law is a core principle of our business. In all work carried out by Acarkon Entegre Ağaç San. ve Tic. A.Ş., personal data and/or special categories of personal data obtained from you are kept confidential and are not shared unlawfully with third parties. Our company has always shown the required diligence regarding the protection of personal data and/or special categories of personal data. In line with Law No. 6698 on the Protection of Personal Data (hereinafter the “Law” or “KVKK”), our internal company rules have been revised and technical and administrative measures have been taken.

2. SCOPE OF THE PRIVACY POLICY

This Privacy Policy covers all personal data and special categories of personal data processed by Acarkon Entegre Ağaç San. ve Tic. A.Ş. in connection with the Silva Stone brand, Acarkon Store network, website visits, product sample and quote requests, dealer applications, employment processes, commercial partnerships and customer relations. It applies to data subjects including website visitors, customers, prospective customers, suppliers, business partners, employees and employee candidates.

  • Data collected through the Silva Stone / Acarkon website and digital forms
  • Data obtained via phone, WhatsApp, email and showroom visits
  • Data processed under contracts, invoices and logistics processes
  • Data processed for marketing communications where lawful consent exists

3. BASIC PRINCIPLES ON PROCESSING PERSONAL DATA

Acarkon Entegre Ağaç San. ve Tic. A.Ş. processes personal data in accordance with the following principles under the KVKK:

  • Lawfulness and fairness
  • Being accurate and, where necessary, kept up to date
  • Processing for specified, explicit and legitimate purposes
  • Being relevant, limited and proportionate to the purposes for which they are processed
  • Being retained for the period stipulated by legislation or required for the purpose of processing

4. RIGHTS OF THE DATA SUBJECT UNDER ARTICLE 11 OF THE KVKK

Under Article 11 of the KVKK, every data subject may apply to Acarkon Entegre Ağaç San. ve Tic. A.Ş. and request information regarding:

  • Whether personal data are processed
  • The purpose of processing and whether processing is used in line with that purpose
  • Third parties to whom personal data are transferred domestically or abroad
  • Correction of incomplete or inaccurate data
  • Deletion or destruction of personal data under the conditions set out in the Law
  • Notification of correction, deletion or destruction to third parties to whom data were transferred
  • Objection to results arising against the person through exclusively automated systems
  • Compensation for damage arising from unlawful processing of personal data

Applications may be submitted through the channels announced on our website. Please also review our Privacy notice and Personal data protection pages.

5. DELETION, DESTRUCTION AND ANONYMISATION OF PERSONAL DATA

When the purpose of processing ceases to exist, or when the retention period required by legislation expires, personal data are deleted, destroyed or anonymised by Acarkon Entegre Ağaç San. ve Tic. A.Ş. in accordance with the KVKK and secondary legislation. Requests for deletion are evaluated within the framework of statutory retention obligations.

6. DATA MINIMISATION

Only data that are necessary for the relevant business process are collected. Unnecessary data are not requested, and access within the organisation is limited to authorised personnel on a need-to-know basis.

7. CONFIDENTIALITY AND SECURITY OF DATA

Acarkon Entegre Ağaç San. ve Tic. A.Ş. implements technical and administrative measures to prevent unlawful processing of personal data, unlawful access and loss of data. These measures include access controls, secure communication channels, staff awareness and contracts with processors where applicable. For further detail, see our Security policy.

8. UP-TO-DATENESS OF DATA

Data subjects are responsible for notifying us of changes to their contact details so that records remain accurate. We update records upon verified requests.

9. ACCURACY OF DATA

We take reasonable steps to ensure that personal data we process are accurate and complete. Where inaccuracy is identified, we correct the records without undue delay.

10. PURPOSES OF PROCESSING PERSONAL DATA

Personal data may be processed for purposes including, without limitation:

  • Managing product information, sample, quote and project requests for Silva Stone panels
  • Operating the Acarkon Store network and customer relations
  • Fulfilling contracts, invoicing, logistics and after-sales processes
  • Improving website performance and user experience (see Cookie policy)
  • Legal compliance, audit and dispute management
  • Marketing and campaign communications where consent or other lawful grounds exist

11. COLLECTION AND PROCESSING WITHIN CONTRACTUAL RELATIONSHIPS

Where a contractual relationship exists (sale, dealership, supply, employment or similar), personal data required to establish, perform and terminate the contract are processed on the basis of the relevant KVKK provisions, including performance of the contract and compliance with legal obligations.

12. PERSONAL DATA SHARED WITH BUSINESS AND COMMERCIAL PARTNERS

Personal data may be shared with logistics providers, IT and hosting providers, payment and accounting service providers, authorised dealers and other business partners only to the extent necessary for the stated purposes and subject to confidentiality and data-protection undertakings.

13. PERSONAL DATA PROCESSED THROUGH AUTOMATED SYSTEMS

Limited automated processing may occur for website analytics, form routing, CRM tagging and similar operational needs. Such processing does not produce legal effects solely by automated means without human review where required by law.

14. PERSONAL DATA OF EMPLOYEES

Employee and candidate data are processed for recruitment, employment contracts, payroll, occupational health and safety, internal communication and legal obligations. Access is restricted to authorised HR and management personnel.

PROCESSING WITHIN LEGAL OBLIGATIONS

Employee data required by labour, social security, tax and occupational safety legislation are processed and retained for the periods mandated by law.

PROCESSING UNDER THE EMPLOYMENT CONTRACT AND EMPLOYMENT RELATIONSHIP

Data necessary for the performance of the employment contract, workplace organisation and evaluation of work are processed on lawful grounds under the KVKK.

PROCESSING FOR THE BENEFIT OF EMPLOYEES

Data may be processed to provide benefits, training, occupational support and similar services for employees.

INTERNAL TELECOMMUNICATIONS, INTERNET AND COMMUNICATION

Company communication tools and systems may generate logs and records required for information security and operational continuity, within the limits of applicable law and company policies.

15. TRANSFER OF PERSONAL DATA DOMESTICALLY AND ABROAD

Personal data may be transferred domestically or abroad where permitted by the KVKK, including with the explicit consent of the data subject where required, or under other lawful transfer conditions (adequacy, appropriate safeguards or exceptions provided by law). Cross-border transfers are carried out with due regard to the security of the data.

16. CONFIDENTIALITY PRINCIPLE

Employees and processors who access personal data are bound by confidentiality obligations that survive the end of their relationship with Acarkon Entegre Ağaç San. ve Tic. A.Ş. where applicable.

17. AUDIT AND TRANSACTION SECURITY

We periodically review our processes and technical measures. Security incidents are investigated and remediated. Access and transaction logs may be retained for audit and security purposes within legal limits.

18. NOTIFICATION OF PERSONAL DATA BREACHES

In the event of a personal data breach that must be notified under the KVKK, Acarkon Entegre Ağaç San. ve Tic. A.Ş. will notify the Personal Data Protection Authority and, where required, the affected data subjects without undue delay, and will take measures to mitigate the impact of the breach.

19. UPDATES

This Privacy Policy may be updated to reflect changes in legislation, our products or our data-processing practices. The current version is published on the Silva Stone / Acarkon website. Continued use of the website after an update constitutes acknowledgement of the revised policy to the extent permitted by law.

For related documents, see the Privacy notice, Cookie policy, Security policy, KVKK law text and Personal data protection pages.